All returned parts and warranty items must have an RMA or Return Merchandise Authorization before they will be accepted.

When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, Hozung offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval. 

All returned parts are subject to inspection and will be charged a restocking fee. Hozung will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you.

International parts orders require additional handling and typically involve a customs broker to ensure passage into your respective countries. Please contact our Customer Service Staff for a full description of our policy for shipping into your Country.